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 Post subject: M17x died for no reason, but that's okay
 Post Posted: Tue Mar 30, 2010 11:37 pm 
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Well, I can't explain it, but my M17x just DIED for no apparent reason and without any warning. It won't come on, or do anything to even show a glimpse of life.

Since I only received this system a couple weeks ago, Dell is just replacing it with another system exchange, which actually ended up being good news because check out the specs of the new rig. :cool:


1 224-8107 Space Black - Anodized Aluminum $0.00
1 310-0173 Airborne Documentation, System Exchanges,Factory Install $0.00
1 313-8792 AlienFX Color, Quasar Blue $0.00
1 313-8944 5.1 Channel Audio $0.00
1 313-8977 8X DVD+/-RW Dual Layer Drive,QuickSilver $0.00
1 317-3657 Intel Core i7 720QM 1.6GHz (2.8 GHz Turbo Mode, 6MB Cache) $1710
1 317-3663 4GB Dual Channel DDR3 at 1333MHz $40
1 320-8856 17-inch WideUXGA 1920 x 1200 RGB LED (1200p) $200
1 320-8858 Dual 1GB ATI Radeon Mobility HD 4870 in CrossfireX $300
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks $0.00
1 330-3924 Name Plate Engraving $0.00
1 330-6106 Personalized Nameplate Trigger $0.00
1 330-6348 Automatic Updates: On $0.00
1 330-7841 Alienware M17x 240W A/C Adapter $0.00
1 342-0668 500GB 7,200RPM SATA-II HDD $75
1 410-0181 Microsoft Office Home and Student 2007-Eng, QS $129
1 410-0204 McAfee VirusScan Plus - 15-Month Subscription $89
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE $0.00
1 420-6436 PC-Restore, Dim/Insp $0.00
1 420-9691 DataSafe Local BackUp 2.0 Basic $0.00
1 421-1304 CyberLink PowerDVD 8.0 Software $0.00
1 421-1305 Nero 9 Media Burning Software $0.00
1 421-1360 Steam and Portal Factory Installed $0.00
1 421-1398 Genuine Windows 7 Ultimate, 64bit, English $150
1 421-1573 Alienhead 3D $0.00
1 421-1721 Soft Contracts,Banktec Care,Alienware $0.00
1 421-2261 Alienware Command Center, M17x $0.00
1 430-0628 Bluetooth 2.1 with EDR $0.00
1 430-3688 Dell Wireless 1520 802.11n Half Mini Card $0.00

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Sub-Total : $2693
Tax : $242.37
Order Total : $2935.37

_________________
i7 3770K @ 4.8GHz (Koolance CPU-380i water block)
Gigabyte GA-Z77X-UP7 Motherboard
2x4GB Corsair Dominator Platinum @ 1866MHz
EVGA GTX 780 Ti Classified K|NGP|N @ 1500MHz
Dual Corsair Neutron GTX 256GB SSD's in RAID0
Corsair AX1200 power supply
Win7 x64 Ultimate
Lian LI PC-P80B case w/ custom window and lighting
Koolance ERM-2K3U Rev 1.1 (copper) external water cooler
Dell U3011 30" 2560x1600 monitor
Corsair SP2500 2.1 Audio System


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 Post subject: Re: M17x died for no reason, but that's okay
 Post Posted: Wed Mar 31, 2010 12:04 am 
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Wow, Very nice JDookie!!!

I heard that there were also problems with the Nvidia Chipsets on the M17x's, which is why they are no longer offering them with Nvidia. The new one seems to the the R2 version which had all the issues of the first revision fixed. Very nice upgrade!!

So all in all, I guess you can say that Dell isnt all too bad after all. I know they did me good with my system too. They have their ups and downs like every other company.

At least they are replacing it for you though. I would honestly keep that laptop and just keep renewing the warranty. You can get a free upgrade everytime a new system comes out. I know I will be :D ;)

_________________
Alienware Aurora R4
Intel Core i7 3930K
16GB Dominator Platinum 2133MHz
2GB EVGA GeForce GTX 770 SC
Sound Blaster Recon3D Fatal1ty
512GB Samsung 840 SSD
Windows 7 Ultimate x64


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 Post subject: Re: M17x died for no reason, but that's okay
 Post Posted: Wed Mar 31, 2010 12:31 am 
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Oh absolutely!! The Dell "no questions asked" complete care warranty is worth its weight in gold, and is the only reason I continue to buy Dell laptops. I have a total of three Dell laptops and I would NEVER own them without warranty coverage.

They definitely hooked me up this time, no question about that.

_________________
i7 3770K @ 4.8GHz (Koolance CPU-380i water block)
Gigabyte GA-Z77X-UP7 Motherboard
2x4GB Corsair Dominator Platinum @ 1866MHz
EVGA GTX 780 Ti Classified K|NGP|N @ 1500MHz
Dual Corsair Neutron GTX 256GB SSD's in RAID0
Corsair AX1200 power supply
Win7 x64 Ultimate
Lian LI PC-P80B case w/ custom window and lighting
Koolance ERM-2K3U Rev 1.1 (copper) external water cooler
Dell U3011 30" 2560x1600 monitor
Corsair SP2500 2.1 Audio System


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 Post subject: Re: M17x died for no reason, but that's okay
 Post Posted: Wed Mar 31, 2010 12:44 am 
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How long did it take to process your system exchange?

Dell just offered me that option after replacing my motherboard which led to even more detrimental issues. Just eagerly awaiting...

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Intel i7 3770K @ 4.24GHz, Liq. Cooled | 16GB RAM @ 1600MHz
Acer Predator Z35 Monitor | Dual 6GB GeForce GTX Titans SLI
240GB SSD, 640GB, two 1TB HDDs | 1TB Passport | 24x DVD+/-RW+DL
WinTV-HVR 2250 with Remote | Media Card Reader | XBOX 360 Wireless Controller
PIXMA MG6220 AIO | C920 HD Pro | G19 Keyboard | G700s Mouse
RealTek ALC892 Audio | X-540 5.1 Speakers | G35 7.1 Headset | Hotas X Joystick
ASUS Sabertooth Z77 | Biometric Reader | 1.2KW PSU | 1500 & 550 VA UPS
Windows 8.1 Pro with Media Center, 64-bit | Corsair 600T with LEDs


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 Post subject: Re: M17x died for no reason, but that's okay
 Post Posted: Wed Mar 31, 2010 12:47 am 
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That's the only problem I've run into so far. At one time, Dell was able to have a new system at your door within two weeks, but that's history. A full system exchange seems to take anywhere from 1-2 months now.

_________________
i7 3770K @ 4.8GHz (Koolance CPU-380i water block)
Gigabyte GA-Z77X-UP7 Motherboard
2x4GB Corsair Dominator Platinum @ 1866MHz
EVGA GTX 780 Ti Classified K|NGP|N @ 1500MHz
Dual Corsair Neutron GTX 256GB SSD's in RAID0
Corsair AX1200 power supply
Win7 x64 Ultimate
Lian LI PC-P80B case w/ custom window and lighting
Koolance ERM-2K3U Rev 1.1 (copper) external water cooler
Dell U3011 30" 2560x1600 monitor
Corsair SP2500 2.1 Audio System


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 Post subject: Re: M17x died for no reason, but that's okay
 Post Posted: Wed Mar 31, 2010 12:52 am 
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Yea that is what happened with me. It took exactly 1 month for my new system to arrive at my doorstep. They had to build my system brand new instead of sending out a refurb or returned unit, which would only take about 1 to 2 weeks tops.

Trust me, its all worth the wait in the end. I would never have imagined getting an Alienware system myself, and especially not a brand new one.

If they offer you an exchange for a nicer system, dont think, just do it! LOL. :D ;)

_________________
Alienware Aurora R4
Intel Core i7 3930K
16GB Dominator Platinum 2133MHz
2GB EVGA GeForce GTX 770 SC
Sound Blaster Recon3D Fatal1ty
512GB Samsung 840 SSD
Windows 7 Ultimate x64


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 Post subject: Re: M17x died for no reason, but that's okay
 Post Posted: Wed Mar 31, 2010 1:06 am 
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I did!

For the past several months I've been having trouble with the RAID controller which caused BSODs then went thru random lockups. Dell, to their credit, replaced several components but it failed to alleviate the issues and just recently they replaced my motherboard & now it's just...failing. Absolute chaos...tv tuner issues, random file corruptions (on my new & old HDDs - started from scratch too!) & still receiving RAID errors in Windows Event Log even tho' it's disabled.

:crazy: I've tried everything so don't start.

Dell Tech on the phone said I'll most likely be getting a new Alienware Aurora as a system exchange. Kinda worried tho' that they're gonna stick me with a lousy i3 processor or ATI video cards (I like my physX).

_________________
Intel i7 3770K @ 4.24GHz, Liq. Cooled | 16GB RAM @ 1600MHz
Acer Predator Z35 Monitor | Dual 6GB GeForce GTX Titans SLI
240GB SSD, 640GB, two 1TB HDDs | 1TB Passport | 24x DVD+/-RW+DL
WinTV-HVR 2250 with Remote | Media Card Reader | XBOX 360 Wireless Controller
PIXMA MG6220 AIO | C920 HD Pro | G19 Keyboard | G700s Mouse
RealTek ALC892 Audio | X-540 5.1 Speakers | G35 7.1 Headset | Hotas X Joystick
ASUS Sabertooth Z77 | Biometric Reader | 1.2KW PSU | 1500 & 550 VA UPS
Windows 8.1 Pro with Media Center, 64-bit | Corsair 600T with LEDs


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 Post subject: Re: M17x died for no reason, but that's okay
 Post Posted: Wed Mar 31, 2010 3:36 am 
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If you had Nvidia Cards in the system, they will most likely get you Nvidia cards. If they were 9800's, most likely going to be GT 240's or better. As for the CPU, they may get you better. Dell usually does good on exchanges, and often gets you some better components to compensate for the problems you had to deal with. JDookie had a Core 2 Duo in his system, and now he has a an i7 720QM Quad Core in the new notebook.

My original system had ATI 4850's, which were then swapped to 9800GT's because the 4850's were causing problems. I ended up getting HD 5870's in the new rig, so really, it can end up being anything.

Just pray and have faith that they will get you a nice system. If you get the new system and you dont think it meets the equivalency of your old one, they will work with you to something you like.

_________________
Alienware Aurora R4
Intel Core i7 3930K
16GB Dominator Platinum 2133MHz
2GB EVGA GeForce GTX 770 SC
Sound Blaster Recon3D Fatal1ty
512GB Samsung 840 SSD
Windows 7 Ultimate x64


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 Post subject: Re: M17x died for no reason, but that's okay
 Post Posted: Wed Mar 31, 2010 1:10 pm 
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m3th0d1c4l wrote:
If you get the new system and you dont think it meets the equivalency of your old one, they will work with you to something you like.



Ahhhhh . . . ever the optimist . . . LOL

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Intel i7 950 @ 3.9 GHz
MSI 560 Ti Twin Frozr x2 SLI @ 950 mhz
Gigabyte X58A-UD5
6 GB of Corsair memory (timings unknown atm)
H50 CPU cooler
DF-85 Chasis
3dMark11 P7800 at stock speed, P8643 overclocked


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 Post subject: Re: M17x died for no reason, but that's okay
 Post Posted: Wed Mar 31, 2010 7:16 pm 
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davbow wrote:
m3th0d1c4l wrote:
If you get the new system and you dont think it meets the equivalency of your old one, they will work with you to something you like.



Ahhhhh . . . ever the optimist . . . LOL



Yeah, good luck on that one. Dell is really cool about their system exchanges, but not *that* cool. I tried this once before, and they read the specs to me and told me it was better than what I had, so I kind of had to live with it.

_________________
i7 3770K @ 4.8GHz (Koolance CPU-380i water block)
Gigabyte GA-Z77X-UP7 Motherboard
2x4GB Corsair Dominator Platinum @ 1866MHz
EVGA GTX 780 Ti Classified K|NGP|N @ 1500MHz
Dual Corsair Neutron GTX 256GB SSD's in RAID0
Corsair AX1200 power supply
Win7 x64 Ultimate
Lian LI PC-P80B case w/ custom window and lighting
Koolance ERM-2K3U Rev 1.1 (copper) external water cooler
Dell U3011 30" 2560x1600 monitor
Corsair SP2500 2.1 Audio System


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 [ 10 posts ] 

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