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 Post subject: New liquid cooling option
 Post Posted: Fri Apr 10, 2009 4:45 am 
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So, four days after I place my order I see they have a liquid cooling option for the 625. $120 more for "XPS Liquid Cooling", but no other information. I wonder if it would be too late to change my order, or a good idea with no additional info...


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 Post subject: Re: New liquid cooling option
 Post Posted: Fri Apr 10, 2009 5:51 am 
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Well so much for changing my order or buying this option later...

10:18:28 PM Wapitipoker I ordered an XPS 625 this last weekend and now today I see there is a new "Liquid cooling" option for the 625 that wasn't available when I ordered mine. Is this something I can add in the future?
10:20:30 PM BE_XPS_Rep_Shiela_M Oh, okay, that is not an option for the upgrade Wapitipoker,
10:21:49 PM Wapitipoker Does that mean I can't change my order since it hasn't shipped yet and add the liquid cooling if I want?
10:23:50 PM BE_XPS_Rep_Shiela_M I apologize but it is not an option for upgrade, and since you already bought one, we cant cancel the order.
10:24:41 PM Wapitipoker Well at least I have 21 days to return it...
10:25:18 PM BE_XPS_Rep_Shiela_M Correct, you can check out the system and test it,.
10:26:25 PM BE_XPS_Rep_Shiela_M Also, before you return it, please check if the offer for the liquid cooling system is available, coz we change promotions in weekly basis
10:28:00 PM Wapitipoker OK. Still don't understand why I can't change my order since it hasn't shipped.
10:28:56 PM BE_XPS_Rep_Shiela_M Oh, okay can you please verify your order number so we can check if that is in production process?
10:31:20 PM BE_XPS_Rep_Shiela_M Are we still connected:/
10:31:48 PM Wapitipoker Yes. I'm checking for the number
10:32:05 PM BE_XPS_Rep_Shiela_M Okay.
10:33:13 PM Wapitipoker It appears that the order status has changed to "shipped" from "in production" in the last hour...
10:34:06 PM BE_XPS_Rep_Shiela_M Oh, okay.
10:34:55 PM BE_XPS_Rep_Shiela_M How about your phone number so we can verify that?
10:35:45 PM Wapitipoker Order number is xxxxxx. Phone number is xxx-xxx-xxxx
10:36:32 PM BE_XPS_Rep_Shiela_M Thanks, one moment please
10:37:56 PM BE_XPS_Rep_Shiela_M Oh, okay, it is already on INVoiced status Wapitipoker.
10:38:52 PM Wapitipoker Whatever that means.
10:39:36 PM BE_XPS_Rep_Shiela_M So, we cant able to cancel it Wapitipoker or change it.
10:40:24 PM Wapitipoker Thanks for checking. Goodbye.

10:40:51 PM BE_XPS_Rep_Shiela_M okay,
10:40:51 PM BE_XPS_Rep_Shiela_M no problem
10:41:03 PM Wapitipoker Namaste
10:41:35 PM BE_XPS_Rep_Shiela_M Haribol,. lol
10:41:50 PM BE_XPS_Rep_Shiela_M Is there anything else I can help you with?
10:42:21 PM Wapitipoker That's it. Have a good day.



It seems that "Shelia_M" wasn't much help and probably isn't really named Sheila.


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 Post subject: Re: New liquid cooling option
 Post Posted: Fri Apr 10, 2009 5:59 am 
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Seriously, I checked the order status an hour before chatting with "Sheila" and it was in production. Almost as if it changed to "shipped" just before she asked me to check my order number (I went to order status page to get my order number).

Someone else is going to have to find out what the liquid cooling entails I guess. I tried!


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