Well I found a site that has some really good tips for those of you in the US on how to complain about Dell. Not sure if this is old news to you folk but I'll post it just in case it's not common knowledge. Sadly, I'm in Canada so I wouldn't be able to do any of these things.
Consumers can file a complaint against Dell with the Texas Attorney General's office. You do not have to be a Texas resident to file a complaint. The Attorney General does not take action on individual complaints, however, if they get enough of them, they can file a class action suit on behalf of consumers. They need to see repeated violations of federal and/or state law before they can take action. Anyone who has complained to Dell, should also file a complaint with the Texas Attorney General's office to get it on record. The web page asks for a county - Dell is in Williamson county. See also Filling Out the Consumer Complaint Form.
Dell customers should also file a complaint with the Better Business Bureau in Dell's place of business.
And a reader of Jeff Jarvis's August 17, 2005 blog made this suggestion about Dell complaints: "...if you really want to get to the folks at Dell, you might want to send a head-up to the people at the Austin American-Statesman. Since Dell is headquartered in nearby Round Rock, any sort of story or blurb in that paper or on their website (www.austin360.com) about growing dissatisfaction with Dell due to poor customer service would be seen not only by the firms executives, but by thousands of the company’s employees, who might help put some internal pressure on Dell to clean up its act."
Certified and Restricted By Ed Foster, January 17th, 2006. Quoting: "When you've got a real beef with a company, does it help to write a letter to the CEO? The GripeLog has heard testimony on both sides of that question, but one reader recently made an interesting point. If you're going go to the trouble of writing a company's big cheese, make sure you send the letter certified and restricted."
That information was taken from Gripes about Dell Computers - a.k.a. Dell Hell
They have some really good info on contacting people toward the bottom of the page as well. Another good resource I found is Dell Sucks
. Again a lot of info to go through but some useful tidbits to be had.
The common theme I found on a few sites now is to make complaints about Dell in their hometown I.E. The BBB
, The AG, The Press. Maybe some local affiliates of the major networks in Dell's hometown of Round Rock
would be interested in some of Dell's unscrupulous business practises. Not sure if any of this will be helpful for my fellow 630 owners in the US but there ya go.
Here are some local media sites as well.Community Impact NewspaperRound Rock News