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Board index » Dell Discussion and Support Forums » XPS 630i - Other » Where to File a Complaint About Your Dell XPS 630i / 630




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 Post subject: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 10:43 am 
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Got another call, from an American male. Explained all my problems, he said he understands why I, and we are so upset.

Here is what he said, not quoted verbatim

" If Dell is unable to fix the problems, which in this case they arent, according to your warranty Dell has to replace your system with the next highest system, at dell's expensive "

Sure enough, its there in black and white

http://www.dell.com/downloads/global/se ... rdware.pdf


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 1:40 pm 
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And of course. Chris_M is right there to deny it all and say they are wrong. Amazing isnt it? I reminded him of the advertisements, even posted the pictures for him.


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 1:45 pm 
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Woah! :shock: David, any comments on this?

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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 2:13 pm 
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Yeah Chris is denying everything he said, said there is no log of the guy talking to me. Ill have to call the number back today and talk to the guy i talked to.

despite Chris being some help, im ripping into him now. Im sorry but he refuses to even TRY and address the problems that we are concerned about. specifically the false advertisement.


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 2:33 pm 
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of course, and i get scolded for violating DCF for posting the words CLASS-ACTION


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 2:42 pm 
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Chris_M Wrote:

"Again, there will not be a series 7 motherboard upgrade program for the XPS 630.

If the lack of dancing colored LEDs and the 8 PCI Express lanes are that critical to you, then we will gladly give you a refund."

anyone else find this comment a bit.. snide?


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 2:48 pm 
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I think there are some serious admissions by Dell that need to be addressed. If I were Dell's attorney, I don't think I would be happy with some of the replies . . .

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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 2:59 pm 
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davbow. I have a screenshot youll want to save for our collection.

Basically I asked Chris, if my XPS 630. will ever be fixed to what I was lead to beleive i was getting when i hit the purchase button

and he said " That is not going to happen "


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 3:23 pm 
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Kryttos,

Thank you for sticking with it in all this--your questions have evoked what sure looks like the best evidence and admission we have yet against Dell.

I will most certainly be submitting these new admissions to both my State Attorney and the Better Business Bureau.

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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 4:17 pm 
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*sigh* well that was eventful.

I tried calling the number back that called me. It was Dells Extended Warranty and Service department.

Talked to man named William. He has no knowledge and no way to check the account notes about the call i received yesterday. He insisted on transferring me to a manager at customer care. Guess what that got me..

Hello my name is ( silly american name for an Indian )

asked to speak to a manager, she wouldnt transfer me to one, said my problem was a technical one and she could transfer me to technical support.

And guess where that gets you. The transfer game between TS and CC.

So.. i made a new BBB complaint with the Texas BBB as well. Text as follows

Quote:
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 90131246.
Correspondence regarding this complaint will be emailed to : mandolorian82@yahoo.com
Please print a copy of this for your records.

Filed on : July 23 2008

Filed by :
Chris Scheidt
121 Winston Lane
Monroe OH 45050

Filed against :
Dell Inc
One Dell Way MS RR2E-02
Round Rock TX 78682

Complaint Description:
Please see attached URL for all problems, as the list is too large for 4000 characters resources/issues.html ADDITIONAL DETAILS: Account Number: *** Order Number: ****

Your Desired Resolution:
The ONLY way that all of the above mentioned issues have been resolved is by replacing the nForce 650 Chipset motherboard with a 7 series chipset motherboard such as the 780 or 790. Dell has refused multiple times to rectify the situation. Call to tech support and customer care, go to India, where they are answered with scripted responses meaning no result is obtained. Have called Dell Tech Support, and Customer care over 20 times. I would like a nForce 780 Motherboard to replace the faulty nForce 650 motherboard.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 5:03 pm 
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I don't understand.

If Dell were so sure that what they advertised is acurately delivered, and therefore would not be liable to any kind of legal battle, why are they offering to return on average $2000 where it would only cost them again on average $200 to replace the mobo? This just doesn't make sense.

Unless I do acutally understand......................

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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 5:24 pm 
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Delluded = gone.


Last edited by Anonymous on Sat Aug 09, 2008 8:24 am, edited 2 times in total.

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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 5:43 pm 
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Delluded = gone.


Last edited by Anonymous on Sat Aug 09, 2008 8:24 am, edited 2 times in total.

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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 5:44 pm 
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I agree. its the only Way Dell is going to see the light of day. Unfortunately they havent learned from past experiences this way.


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 6:41 pm 
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It's not that a lot of us here have become numb or have given up our fight against Dell it's just that our approach has changed. I agree that some form of group legal action will probably need to be taken at some point but I don't think we are there yet. We need to give Dell the opportunity to rectify this situation on their own. If we rush into court it would likely be looked at as a cash grab on our part because we didn't give Dell the chance to correct the situation through customer service channels. It's not that I don't think Dell is 100% wrong and that I'm not supremely pissed off about their specious ad campaign I'm just affording Dell the opportunity to fix this on their own, which I don't think they will but at least there will be more ammo for court. In addition I think we need to make this more public that previous cases against Dell. How many here knew about all the court cases against Dell before the 630, especially those involving Dell's predilection for false advertising? Our approach needs to be different this time to really make an impact and so that Dell will finally take note that their way of conducting business needs to change. Dell has been allowed to hide in the shadows far to long and I say it's long overdue for a brilliant spotlight to be cast upon them.

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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 7:19 pm 
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Delluded = gone.


Last edited by Anonymous on Sat Aug 09, 2008 8:25 am, edited 1 time in total.

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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 7:25 pm 
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Well it is both. Because 1. Rectifies a business's practices. 2. Rectifies wrongly frauded customers "


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 9:20 pm 
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Another call from Dell. This one from the lady who called me Friday.

Dell says. Refund or Tough Luck. Thats straight from their Legal Department.


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Wed Jul 23, 2008 9:28 pm 
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Also. The woman said the $200 thing. Not true at all.

its Refund or Nothing.

Also apparently Chris emailed this person and told them i wanted a refund, even when I said i didnt, i just scolded him in a private message telling him he does NOT speak for me.


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Thu Jul 31, 2008 3:43 am 
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just get the refund that is what im doing. if you wait too long they might not give you another chance to get a refund. there is no way that anyone is going to take dell to court over this because they are working on the problems and the false things on the webpage aint going to work. because lightfx 2.0 is the color led light not flashing and everything else they are fixing.


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Thu Jul 31, 2008 11:51 am 
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They're not working on LightFX 2.0, nor are they working on fixing the motherboard issues.

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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Thu Jul 31, 2008 12:29 pm 
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i know that. there are 2 different ones lightfx and lightfx 2.0. lightfx was the flashing lights that came with the xps 720 and the new lightfx 2.0 was for the xps 630i says it right in there 4 lighting zones that are a light show does not mean they are going to flash or say anywhere that they are going to flash. anyways the lightfx concept was not even dell's it was alienware and since dell bought them they said lets put this on are machines.why would they change the motherboard its good just has too many problems that most of us dont like. like pcx16 does it really matter if you have that or not you think there is a difference. remember 4x and 8x agp there was some difference there but with the newer cards now you aint going to see nothing much. i had a amd board that had dual 16x and had two 8800gtx and did not see anything different.anyways why buy from retail anyways you are going to get a better system by building it yourself or getting parts and taking it to a computer repair store.


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Thu Jul 31, 2008 12:59 pm 
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How do you make a lightshow without flashing lights? Explain that to me. Please also explain why LightFX 2.0 never existed to begin with, even though it was advertised by Dell?

As far as the motherboard goes, it's not an issue of changing the motherboard, it's an issue of shipping a motherboard that has the specs and features that Dell advertised from day one. Which they blatantly FAILED to do, and still refuse to do to make amends for it. Dell has no problem with lying to their customers.

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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Thu Jul 31, 2008 1:20 pm 
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i with you. i just see that when they added 2.0 to the end it looks to me that they change the way the lights are going to work you can change the colors but i dont see anywhere that they were supposed to flash. it seems that we thought that because they had it on the 720 machines but then again now dell has no lightfx or light fx 2.0. seems to me you can change the 4 led lights to differnet colors and there is your lightshow. i rather them be different colors then flashing. we sit here and bitch about the HDD light flashing soooooo much what are we going to say when are lightfx 2.0 flash light crazy...its kind of the same thing. and with the motherboard yeah they false but they are working on it, yeah its shitty like i got a refund on my 630 and the refund was for Reason: XPS 630 Refund Request due to PCI Express lanes and Light FX 2.0. that is the only 2 things i see wrong with it since they are trying to fix the rest of the stuff when it should have been fix before they release them from factory.im just going to get another one day the road when everything is fix or wait and get the 730 that have the evga 790i board and pray that its not delled.hehe


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 Post subject: Re: Interesting New Call From Dell
 Post Posted: Thu Jul 31, 2008 3:33 pm 
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Quote:
but i dont see anywhere that they were supposed to flash


How much convincing would it take to understand what lightshows are supposed to do?

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