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 Post subject: Got a response from Ohio AG =D
 Post Posted: Mon Jun 30, 2008 6:48 pm 
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Dear Mr. Scheidt:


I am in receipt of your complaint concerning the above-named supplier. I have reviewed your complaint and will be corresponding with this supplier regarding your allegations. It could take as long as 90 days to get a response and mediate a resolution.


Let me explain the mediation service we offer. We have sent a copy of your complaint to the supplier and requested that they respond to our office in writing. If, in their response, the supplier disagrees with your version of the problem, then mediation may not work to resolve the issue. However, there may be other avenues of relief available to you such as Small Claims Court or your own private counsel, if either is applicable in your situation.


As soon as I receive any correspondence or information, you will be notified. In the meantime, if you have any questions, please feel free to contact me at the telephone number listed below.

Respectfully submitted,

NANCY H. ROGERS
Attorney General of Ohio


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Mon Jun 30, 2008 7:07 pm 
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I am interested in what you sent in - did you keep a copy of it?

David

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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Mon Jun 30, 2008 7:25 pm 
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i didnt. i should have. basically filed it under false advertisement, explained LightFX, the PCIX 16 bit, and ESA. Also gave the link to the page we have here.


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Tue Jul 01, 2008 7:15 pm 
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HEY GUESS WHAT =p

I got that response from the AG monday. Today i get a call at 2pm EST. From Dell.. concerning my complaint =p They asked what was wrong, and what i wanted to rectify the situation.

Told em about Lack of LightFX despite being advertised. Non ESA compatibility despite being advertised as such. PCIX 8x, despite being advertised at 16x. And told them i was in close contact with the Ohio Attorney General =D

The guy on the line said he would do some research, talk to some superiors and get back to me tomorrow :)

oh and what i wanted to fix the situation. Upgrade my mobo to the next model up that is ESA capable.. at Dell's expensive.


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Tue Jul 01, 2008 8:05 pm 
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Did Dell get your name through the attorney general or though another method - any idea?

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Intel i7 950 @ 3.9 GHz
MSI 560 Ti Twin Frozr x2 SLI @ 950 mhz
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6 GB of Corsair memory (timings unknown atm)
H50 CPU cooler
DF-85 Chasis
3dMark11 P7800 at stock speed, P8643 overclocked


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Tue Jul 01, 2008 8:08 pm 
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I think they got it through the AG. the dell account is my mothers name and her phone number. Dell called my cell number, which is what i put on the AG complaint website.

Im still stoked though. Hopefully something good comes of this.


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Tue Jul 01, 2008 8:12 pm 
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That's a good sign--they at least seem to be taking notice. You have greatly encouraged me to get my complaint filed this weekend!

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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Wed Jul 02, 2008 7:28 pm 
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Still no call from Dell today. Im suspecting they might file it in the Memory Hole ;)


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Wed Jul 02, 2008 8:02 pm 
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As of today, my complaint has been mailed to the Indiana State Attorney General. Thanks again to davbow for the links to make this possible!

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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 12:40 am 
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yep. no call. imagine that


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 7:17 pm 
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Dell called today at 2pm EST. They are sending a 7 series motherboard :) at dells expensive.


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 7:59 pm 
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KryttosArcadia,

You can't be thinking of leaving it there! We need all the gory details, what they said, what you said (after you stopped laughing of course) and which series 7 mobo are you getting?

Could Dell finally be caving?

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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:04 pm 
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Haha well he called and said " this is dell, we are replacing your motherboard with a higher model one. I said " 7 series? " and he said yes. Then he told me it would be shipped out today and should be here within a week. Asked if i needed anything else. and i said " this is at dell's expense right? " and he said " yes you will not be charged "


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:16 pm 
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So do you think it has anything to do with your response from the Ohio AG or do you think Dell has found a conscience.


No it can't be the second one. :lol:

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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:18 pm 
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oh im sure they got scared when a state AG contacted them =p


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:26 pm 
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Might be worth dropping a post over at DCF, just to see how many more contact their state AG, that would really put a scare into them.

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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:34 pm 
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Hehe i posted that people should about a week ago. wonder what would happen if i say Dell replaced my mobo with a 7 series =p


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:38 pm 
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Well it's been a bit quiet over there for a while, they need livening up! :twisted:

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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:41 pm 
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be my guest =D


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:42 pm 
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Thanks, here we go!

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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:46 pm 
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Posted!

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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:49 pm 
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lol you are wrong =p


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 8:58 pm 
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Sorry, what do you mean?

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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 9:07 pm 
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no i meant you're evil =p


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 Post subject: Re: Got a response from Ohio AG =D
 Post Posted: Thu Jul 03, 2008 9:08 pm 
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Kryttos,

Are they just shipping the board to you, or are they also sending a tech to replace it on-site as well? (IMO, that should be one of the minimum requirements, seeing as it's not necessarily easy to swap out the CPU).

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Dell XPS 8700 | Core i7 4770 3.4GHz | BIOS A11 | Windows 7 Pro 64-bit SP1 | 16GB G.SKILL DDR3 Sniper 1600MHz | EVGA GeForce GTX 970 SC | Dell S2340M 23" IPS LED | Seasonic 650W M12II-650 | Samsung SSD 850 EVO 1TB | Toshiba DT01ACA100 1TB | ASUS Xonar DX 7.1 | ASUS DRW-24B1ST | Logitech G100S | Dell SK-8135 keyboard | Logitech Cordless Rumblepad 2


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