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Board index » Dell Discussion and Support Forums » XPS 630i - Other » Where to File a Complaint About Your Dell XPS 630i / 630




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 Post subject: My AG's Response
 Post Posted: Sat Feb 28, 2009 11:40 am 
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I too filed a complaint with my State A.G.! After several calls to the AG's office, and several voice mails left on the AG's phone. They called me and said that a mediator from DELL would be calling me within the next 7 days.(My complaint was my 630i was ordered with2 DVD burners, but arrived with one burner and one DVD-ROM. I bought the machine pre-configured from the DELL Outlet.)

The mediator called me on Feb 25th to listen to my complaint. I told him that I had 2 auto-generated emails from DELL listing 2 burners. I told him that I would forward the 2 emails to him. 24 hours later a new burner was being delivered to my front door by FEDEX. I had the DVD-ROM out and new burner installed in moments. My case was solv-ed!

Steve


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 Post subject: Re: My AG's Response
 Post Posted: Sat Feb 28, 2009 1:32 pm 
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Good to hear you got it sorted, shame the State AG had to get involved before Dell did anything about the problem though.

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Board index » Dell Discussion and Support Forums » XPS 630i - Other » Where to File a Complaint About Your Dell XPS 630i / 630


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