Forum          FAQ

Loading

Board index » General Discussions » OS Issues and Questions » Windows Vista




 [ 32 posts ]  Go to page 1, 2  Next
Author Message
 Post subject: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Wed Oct 22, 2008 12:27 am 
Offline
Member
Member

Joined: Wed Oct 22, 2008 12:08 am
Posts: 14
Well, the subject says it all really... got Windows Vista 32-bit preinstalled from Dell, want to have 64-bit. The "Windows Vista Alternate Media" doesn't work because it's OEM... so does this mean that I've really have to buy Vista Home Premium 32-bit for like €200, wait a week, order the 64-bit disc, pay the "minimal fee" and wait some more??? :evil:

Isn't there any cheaper and/or quicker way? Like getting it free from Dell... :roll:


Last edited by Karlsson on Wed Oct 22, 2008 10:21 am, edited 1 time in total.

Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit OEM to 64-bit Retail?
 Post Posted: Wed Oct 22, 2008 3:23 am 
Offline
Board Moderator
Board Moderator

Joined: Tue May 13, 2008 2:50 am
Posts: 1805
Location: Texas
Steam ID: davbow
Why do you want 64-bit retail if you can get 64-bit from Dell? If you simply want the 64-bit version.

PM Chris_M over at the Dell support forums requesting the 64 bit media or contact Dell XPS support requesting the media. Dell will not send the retail version, but it is the 64-bit version.

_________________
Image

Intel i7 950 @ 3.9 GHz
MSI 560 Ti Twin Frozr x2 SLI @ 950 mhz
Gigabyte X58A-UD5
6 GB of Corsair memory (timings unknown atm)
H50 CPU cooler
DF-85 Chasis
3dMark11 P7800 at stock speed, P8643 overclocked


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit OEM to 64-bit Retail?
 Post Posted: Wed Oct 22, 2008 10:10 am 
Offline
Member
Member

Joined: Wed Oct 22, 2008 12:08 am
Posts: 14
davbow wrote:
Why do you want 64-bit retail if you can get 64-bit from Dell? If you simply want the 64-bit version.

PM Chris_M over at the Dell support forums requesting the 64 bit media or contact Dell XPS support requesting the media. Dell will not send the retail version, but it is the 64-bit version.

No, I don't care if it's the retail or OEM version. I will try your way! Thanks! :D


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Wed Oct 22, 2008 2:09 pm 
Offline
Member
Member

Joined: Wed Oct 22, 2008 12:08 am
Posts: 14
Hmm... not avaible according to Dell support... :?


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Wed Oct 22, 2008 2:32 pm 
Offline
Active Member
Active Member
User avatar

Joined: Mon Jun 23, 2008 4:34 pm
Posts: 402
Location: London
Steam ID: w1ntergr33n
Karlsson wrote:
Hmm... not avaible according to Dell support... :?


They told me the same thing, I had to spend a long time quoting their own policy to them to get my copy.

_________________
ASUS P5Q Turbo/E8500 @ 3.80GHz (1600MHz FSB)
6GB Corsair DDR2 RAM @ 800MHz 4-4-4-12
Palit 260 Sonic (216SP) 896MB
Arctic Cooling 92mm PWM exhaust fan
Arctic Cooling 120mm PWM front fans
Evercool SB-F1 PCI exhaust fan
2x500GB/Raid 0
Creative XFi Xtreme Gamer
Vista Ultimate 64bit


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Wed Oct 22, 2008 3:51 pm 
Offline
Board Moderator
Board Moderator
User avatar

Joined: Fri May 30, 2008 7:40 pm
Posts: 2864
Location: Elkhart, Indiana (USA)
Send Chris Mixon a PM on the Dell Community Forums--he'll get you a copy.

_________________
Dell XPS 8700 | Core i7 4770 3.4GHz | BIOS A11 | Windows 7 Pro 64-bit SP1 | 16GB G.SKILL DDR3 Sniper 1600MHz | EVGA GeForce GTX 970 SC | Dell S2340M 23" IPS LED | Seasonic 650W M12II-650 | Samsung SSD 850 EVO 1TB | Toshiba DT01ACA100 1TB | ASUS Xonar DX 7.1 | ASUS DRW-24B1ST | Logitech G100S | Dell SK-8135 keyboard | Logitech Cordless Rumblepad 2


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Wed Oct 22, 2008 4:17 pm 
Offline
Member
Member

Joined: Fri Sep 19, 2008 10:54 am
Posts: 84
Location: Teignmouth, Devon, Uk
do you know if that works for the uk tho?


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Wed Oct 22, 2008 4:27 pm 
Offline
Board Moderator
Board Moderator
User avatar

Joined: Thu May 15, 2008 6:36 am
Posts: 2717
Location: Bristol, UK
Steam ID: billybigfoot
Riyuko,

The way it worked for me was:
PM'd Chris_M my details, he raised an incident against my service tag and gave me the number.
I then had to contact Dell UK who after checking policy and incident number despatched the disc.
They even phoned me to make sure the disc arrived, a very nice Indian/Irishman by the name of Abdul! :lol:

OK I made up the name but they did phone to check it arrived.


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Wed Oct 22, 2008 6:59 pm 
Offline
Member
Member

Joined: Fri Sep 19, 2008 10:54 am
Posts: 84
Location: Teignmouth, Devon, Uk
awesome cheers dude like it :) will get on to that asap :)

loving the name aswell ;)


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Sun Nov 30, 2008 12:54 am 
Offline
Member
Member

Joined: Wed Oct 22, 2008 12:08 am
Posts: 14
Didn't work for me...

Dell Support wrote:
...there is no Windows Vista Home Premium 64bit Version that we could send you as a swap to your 32bit.


:cry:


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Sun Nov 30, 2008 2:30 am 
Offline
Board Moderator
Board Moderator
User avatar

Joined: Fri May 30, 2008 7:40 pm
Posts: 2864
Location: Elkhart, Indiana (USA)
Send Dell Liaison Chris Mixon (on this board as Dell-Chris_M) a PM, and let him know what Dell support told you (which, frankly, is a bunch of baloney--numerous of us 630i users have received them). There IS an available 64-bit Vista copy due you, and he can make sure you get it.

_________________
Dell XPS 8700 | Core i7 4770 3.4GHz | BIOS A11 | Windows 7 Pro 64-bit SP1 | 16GB G.SKILL DDR3 Sniper 1600MHz | EVGA GeForce GTX 970 SC | Dell S2340M 23" IPS LED | Seasonic 650W M12II-650 | Samsung SSD 850 EVO 1TB | Toshiba DT01ACA100 1TB | ASUS Xonar DX 7.1 | ASUS DRW-24B1ST | Logitech G100S | Dell SK-8135 keyboard | Logitech Cordless Rumblepad 2


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Sun Nov 30, 2008 2:32 am 
Offline
Member
Member

Joined: Wed Oct 22, 2008 12:08 am
Posts: 14
gdonner wrote:
Send Dell Liaison Chris Mixon (on this board as Dell-Chris_M) a PM, and let him know what Dell support told you (which, frankly, is a bunch a baloney--numerous of us 630i users have received them). There IS an available 64-bit Vista copy due you, and he can make sure you get it.

Did that and waiting for answer, but I already know that Chris can only help people in america, I'm in Europe... :(

I've also mailed Microsoft... perhaps they will help.


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Tue Dec 09, 2008 1:18 pm 
Offline
Member
Member

Joined: Tue Nov 25, 2008 2:49 am
Posts: 7
Karlsson wrote:
Did that and waiting for answer, but I already know that Chris can only help people in america, I'm in Europe... :(

I've also mailed Microsoft... perhaps they will help.


How did you get on with this, any progress? I submitted a request to Dell UK yesterday around 16:30 GMT via the Technical Support form as I couldn't get hold of a Tech Support rep for live chat (non available according to the dialog box).

No response yet but as a business day has not yes passed I might be a little premature (ooh-er missis). So we'll see tomorrow then?


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Mon Dec 15, 2008 4:39 pm 
Offline
Member
Member

Joined: Wed Oct 22, 2008 12:08 am
Posts: 14
Long correspondence back and forth with Dell Technical Support in Europe by email until they say that they doesn't have the disc for shipping and that I should contact Dell Sales in Sweden.

I phoned them and they can send me the 64 bit version of Windows Vista Home Premium OEM but for a cost of 1352 SEK, roughly 168 USD/125 EUR...

Apperently Dell Scandinavia doesn't consider the 64 bit OEM version as the same product as the 32 bit which means that the sell it as any other product... :roll:

The annoying thing is that I bought my computer in October, and then they only provided the 32-bit version and now two month later they sell it with the 64-bit version. :evil:


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Mon Dec 15, 2008 9:54 pm 
Offline
Board Moderator
Board Moderator
User avatar

Joined: Fri May 30, 2008 7:40 pm
Posts: 2864
Location: Elkhart, Indiana (USA)
Undoubtedly not what you wanted to hear. :( Has anyone from Dell Europe received a free 64-bit Vista DVD? I know billybigfoot did in the UK, but I'm not sure if that's considered part of Dell Europe?

_________________
Dell XPS 8700 | Core i7 4770 3.4GHz | BIOS A11 | Windows 7 Pro 64-bit SP1 | 16GB G.SKILL DDR3 Sniper 1600MHz | EVGA GeForce GTX 970 SC | Dell S2340M 23" IPS LED | Seasonic 650W M12II-650 | Samsung SSD 850 EVO 1TB | Toshiba DT01ACA100 1TB | ASUS Xonar DX 7.1 | ASUS DRW-24B1ST | Logitech G100S | Dell SK-8135 keyboard | Logitech Cordless Rumblepad 2


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Mon Dec 15, 2008 10:29 pm 
Offline
Member
Member

Joined: Wed Oct 22, 2008 12:08 am
Posts: 14
gdonner wrote:
Undoubtedly not what you wanted to hear. :( Has anyone from Dell Europe received a free 64-bit Vista DVD? I know billybigfoot did in the UK, but I'm not sure if that's considered part of Dell Europe?

What's even more interesting to now (for me) is if anyone received a free 64-bit Vista DVD from what apperently is called "Dell Scandinavia"... ;)


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Mon Dec 15, 2008 10:31 pm 
Offline
Member
Member

Joined: Wed Oct 22, 2008 12:08 am
Posts: 14
Does anyone now how much Dell pays Microsoft for the 64-bit upgrade?

If it's a percentage, then Dell doesn't really loose anything if they send out the DVD for free. But if it's fixed then I can understand Dell, because then they will loose money for every DVD they send for free.

The third option is that Microsoft doesn't charge anything and Dell puts it in there own pocket, but I don't really think they do that... do they? That would be criminal...


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Tue Dec 16, 2008 8:36 pm 
Offline
Member
Member

Joined: Tue Nov 25, 2008 2:49 am
Posts: 7
I received my 64-bit disk on Monday. I'd made the request the previous Monday late afternoon. The first response from Dell Tech Support came around a day later saying there would be no problem, and thereafter I had emails telling me when the order was processed and despatched.

Only gripe is that they sent Vista Business not Ultimate! I installed it anyway and basic install including MS updates took just over an hour. The disk had SP1 and I already had the latest BIOS. It was nice, quick, seamless no horrors or BSOD. The process of reinstalling all my other programs is still ongoing and there are one or two minor glitches.

I've submitted a request for a copy of Ultimate or an upgrade disk.


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Tue Dec 16, 2008 9:54 pm 
Offline
Member
Member

Joined: Wed Oct 22, 2008 12:08 am
Posts: 14
Allworedout wrote:
I received my 64-bit disk on Monday. I'd made the request the previous Monday late afternoon. The first response from Dell Tech Support came around a day later saying there would be no problem, and thereafter I had emails telling me when the order was processed and despatched.

Doesn't Sweden and UK share the same support for XPS 630? I've mailed them over and over again and all they told me was the same thing that they didn't have it... :(

What email address did you send your request to, and what was the persons name who gave you the positive answer?

It would also be cool if you could paste the text you wrote to them here for me to use. :)


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Wed Dec 17, 2008 12:17 am 
Offline
Board Moderator
Board Moderator
User avatar

Joined: Fri May 30, 2008 7:40 pm
Posts: 2864
Location: Elkhart, Indiana (USA)
If all else fails, I could mail you a copy of the 64-bit Vista Home Premium DVD I have--there should be no legal issues with that, as every 630i Vista owner is entitled to one. The only catch would be how tailored it is for the US market..?

_________________
Dell XPS 8700 | Core i7 4770 3.4GHz | BIOS A11 | Windows 7 Pro 64-bit SP1 | 16GB G.SKILL DDR3 Sniper 1600MHz | EVGA GeForce GTX 970 SC | Dell S2340M 23" IPS LED | Seasonic 650W M12II-650 | Samsung SSD 850 EVO 1TB | Toshiba DT01ACA100 1TB | ASUS Xonar DX 7.1 | ASUS DRW-24B1ST | Logitech G100S | Dell SK-8135 keyboard | Logitech Cordless Rumblepad 2


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Wed Dec 17, 2008 12:38 am 
Offline
Member
Member

Joined: Tue Nov 25, 2008 2:49 am
Posts: 7
Karlsson wrote:
Allworedout wrote:
I received my 64-bit disk on Monday. I'd made the request the previous Monday late afternoon. The first response from Dell Tech Support came around a day later saying there would be no problem, and thereafter I had emails telling me when the order was processed and despatched.

Doesn't Sweden and UK share the same support for XPS 630? I've mailed them over and over again and all they told me was the same thing that they didn't have it... :(

What email address did you send your request to, and what was the persons name who gave you the positive answer?

It would also be cool if you could paste the text you wrote to them here for me to use. :)

Hi Karlsson,
Late afternoon on Monday 8th Dec I used the Tech Support email form from my account which is UK based and submitted the following:
"System Label:XPS/Dimension 630i
Problem:Operating System
Operating System:Windows Vista
Problem Description:

I wish to obtain a copy of Vista Ultimate 64 bit as this system was
originally supplied with only 32 bit. I understand from various forums that
it is now Dell policy to supply on request and some UK customers have
received them. Please can you supply me with the appropriate DVD asap?
Thanks"


I got this reply on the 10th:

"-----Original Message-----
From: UKI_ENG_XPS_Dimension_Support
[mailto:UKI_ENG_XPS_Dimension_Support@dell.com]
Sent: 10 December 2008 13:20
To: rowland@dicker.org.uk
Subject: Re: Case #: 20081208103118722 (KMM18629820I57L0KM)

Dear Mr. Dicker,

Thank you for contacting Dell Hardware Technical Support.

Sorry for the inconvenience caused due to delayed reply as we are facing heavy email volume. I apologize for the inconvenience caused. I will try my best to resolve the issue for you as soon as possible.

I have reviewed your e-mail and have understood that you want to upgrade to
64 bit Vista Ultimate on your XPS 630 system. I will be glad to assist you.

Mr. Dicker, since the system is compatible to upgrade to 64 bit operating system and I will be glad to send you 64 bit Vista Ultimate disc through post. I would request you to reply to this email with the address details where we can arrange for the delivery of the discs and the disc will be delivered in 5-6 working days. The disc is free of cost and you do not have to pay for it.

If you have any concerns or issues please feel free to reply to this email.
It is a pleasure to assist you.

The case number for this communication is #########.

Thank you for choosing Dell.

You may also receive an electronic survey from DELL to provide your feedback on the service provided by us on this email would appreciate your participation in the survey as your feedback provides us with an opportunity to improve our services and customer experience.

Regards,
Mini Arora
Dell E-mail Hardware Support"


I then received a few more progress confirmation emails from Mini Arora and was able to check that something was being despatched (having been given a 'case number') via my account. As I said I received the disk yesterday.

I hope that might be of some help
Rowland (Allworedout)


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Tue Feb 10, 2009 1:51 pm 
Offline
Member
Member

Joined: Tue Feb 03, 2009 4:23 pm
Posts: 14
Location: Oxford
Hi,

I have just contacted Dell Customer support for the 64bit version. So hopefully I should get a reply soon.

Thanks for the posts.

Grant


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Tue Feb 10, 2009 2:19 pm 
Offline
Member
Member

Joined: Tue Feb 03, 2009 4:23 pm
Posts: 14
Location: Oxford
Hi,

Got my reply pretty quick, it said get lost :(

Dear Grant,

Thank you for contacting Dell online customer service.

This is to inform you that your order contains Vista Home premium 32 bit version. Hence, we cannot supply the CD for 62 bit version.

If you wish to obtain a CD for 62 bit version, kindly contact the retailer DSG or place a new order with Dell by contacting our sales department at 0844 907 5818 / 08709074000
or online at www.dell.co.uk.

I am sorry as we are not able to process your request in this regard.

Regards
Satish.SP
Dell Customer Service


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Tue Feb 10, 2009 3:01 pm 
Offline
Active Member
Active Member
User avatar

Joined: Fri Oct 24, 2008 4:14 pm
Posts: 340
Location: Ottawa, Ontario, Canada
grants wrote:
Hi,

Got my reply pretty quick, it said get lost :(

Dear Grant,

Thank you for contacting Dell online customer service.

This is to inform you that your order contains Vista Home premium 32 bit version. Hence, we cannot supply the CD for 62 bit version.

If you wish to obtain a CD for 62 bit version, kindly contact the retailer DSG or place a new order with Dell by contacting our sales department at 0844 907 5818 / 08709074000
or online at http://www.dell.co.uk.

I am sorry as we are not able to process your request in this regard.

Regards
Satish.SP
Dell Customer Service



I'm happy for you they know what they're talking about... 62 bit version :S

_________________
EVGA Nvidia nForce 780i FTW | BIOS SZ17
Intel Core2 Quad Q6600 | Zalman CNPS9700 110mm
8GB Corsair Dominator 1066 | 5-5-5-15 2T
Dual nVidia GeForce 9800 GT SLI - 700/1750/995 | 182.85
2x 500GB WD [RAID 0] | 1x 500GB WD [Storage]
[1] Samsung 22X DVD±RW | [1] 16X CD/DVD (DVD+/-RW)
Creative SB X-Fi XtremeGamer | Logitech Z-5500 5.1 505-Watt
Dell UltraSharp 27" LCD Monitor | 1920x1200
Windows 7 Ultimate 64-Bit RC 7100


Top 
  
 
 Post subject: Re: Cheapest way to upgrade from 32-bit to 64-bit?
 Post Posted: Tue Feb 10, 2009 3:28 pm 
Offline
Active Member
Active Member
User avatar

Joined: Mon Jun 23, 2008 4:34 pm
Posts: 402
Location: London
Steam ID: w1ntergr33n
Ha yes 62bit... Good ol' Dell technical support.

Grant, it looks like you are in the UK yes? It seems to be a bit harder for us to get hold of the 64bit version. I rang technical support and after having to hold for 40mins I finally got through to an Indian call centre who told me the exact same thing as you.

This is a quote that a Dell rep posted on DCF when they decided to make 64bit available:
"If your system shipped from Dell with 32 bit Vista, you should now be able to call Tech Support and request a 64 bit DVD of the same Vista version. If you run into any trouble with the techs, just ask them to consult their policy document regarding o/s swaps".

Since I did run into trouble with the techs, I duly quoted this at them and after a short pause (presumably to consult their manager or the policy or whatever) I was told that yes I *could* get it after all and it came in post a few days later. So I'd suggest you try telling them that and see if it helps.

_________________
ASUS P5Q Turbo/E8500 @ 3.80GHz (1600MHz FSB)
6GB Corsair DDR2 RAM @ 800MHz 4-4-4-12
Palit 260 Sonic (216SP) 896MB
Arctic Cooling 92mm PWM exhaust fan
Arctic Cooling 120mm PWM front fans
Evercool SB-F1 PCI exhaust fan
2x500GB/Raid 0
Creative XFi Xtreme Gamer
Vista Ultimate 64bit


Top 
  
 
 
 [ 32 posts ]  Go to page 1, 2  Next

Board index » General Discussions » OS Issues and Questions » Windows Vista


Who is online

Users browsing this forum: CommonCrawl [Bot] and 0 guests

 
 

 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
CompUSA